A study on the level of satisfaction of commuters in the Laguna province using the public transportation before and during the pandemic

Date

6-2023

Academic Strand

Science, Technology, Engineering, and Mathematics (STEM) Strand

Adviser

Judith M. Bernardo

Principal

Mabel S. Buela

Abstract

Public transportation plays a vital role in providing commuters with access to resources and opportunities while promoting environmental sustainability and economic growth. However, the COVID-19 pandemic has significantly impacted various aspects of our lives, including the functioning of public transportation systems. This research paper aims to investigate the specific impact of the pandemic on commuter satisfaction in Laguna Province, Philippines. Using a quantitative, descriptive design, the study identifies and examines five key factors that influence satisfaction: safety, price, comfortability, availability, and efficiency. A total of 76 respondents participated in the research, and data analysis was conducted using the paired samples t-test method. The findings highlight a notable decrease in overall satisfaction levels among commuters during the pandemic, except safety. Factors such as price, comfortability, availability, and efficiency significantly affected the level of satisfaction reported. To improve overall satisfaction amidst pandemic-related challenges, it is imperative to implement necessary improvements in public transportation systems. Prioritizing the evolving needs of commuters and enhancing service quality are vital considerations. The study underscores the significance of factors beyond safety, including price and comfort, in shaping the satisfaction of commuters. By addressing these aspects, it will be possible to establish a more sustainable and commuter-centric transportation system. The findings offer valuable insights for policymakers and transportation authorities, enabling them to prioritize and implement necessary improvements. In future research endeavors, the researchers recommend expanding the sample size, incorporating qualitative aspects, and collaborating with relevant authorities to gather comprehensive data and formulate actionable recommendations for enhancing public transportation services.

Language

English

LC Subject

Capstone

Location

University of the Philippines Rural High School

Document Type

Capstone

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