Call Center Agents vs. Non Call Center workers in the Philippines: comparing returns to education

Date

2012

Degree

Bachelor of Science in Economics

College

College of Economics and Management (CEM)

Adviser/Committee Chair

Richard B. Daite

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Abstract

This paper focuses on the estimation and comparison of the rate of return to education of call center agents and non-call center workers. Similar to other studies that involved estimating the rate of returns to education, this study also uses a Mincer earnings equation fitted with variables that were found to be significant by past studies. Two estimations were conducted. A pooled and separate (call center agents and non-call center workers) models were used for this study. In the pooled model, results show that call center agents earn 17% higher than non-call center workers while in the separate, call center agents were found to have wages that are higher than non-call center workers; pointing to a conclusion that the latter have higher rates of returns (8.6 %) than the former (4.5%). This suggests that call center agents in the Philippines might be over educated relative to the skills required by their jobs.

Language

English

Location

UPLB College of Economics and Management (CEM)

Document Type

Thesis

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