Call Center Agents vs. Non Call Center workers in the Philippines: comparing returns to education
Date
2012
Degree
Bachelor of Science in Economics
College
College of Economics and Management (CEM)
Adviser/Committee Chair
Richard B. Daite
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Abstract
This paper focuses on the estimation and comparison of the rate of return to education of call center agents and non-call center workers. Similar to other studies that involved estimating the rate of returns to education, this study also uses a Mincer earnings equation fitted with variables that were found to be significant by past studies. Two estimations were conducted. A pooled and separate (call center agents and non-call center workers) models were used for this study. In the pooled model, results show that call center agents earn 17% higher than non-call center workers while in the separate, call center agents were found to have wages that are higher than non-call center workers; pointing to a conclusion that the latter have higher rates of returns (8.6 %) than the former (4.5%). This suggests that call center agents in the Philippines might be over educated relative to the skills required by their jobs.
Language
English
Location
UPLB College of Economics and Management (CEM)
Recommended Citation
Mendoza, Joseph Anthony B., "Call Center Agents vs. Non Call Center workers in the Philippines: comparing returns to education" (2012). Undergraduate Theses. 3595.
https://www.ukdr.uplb.edu.ph/etd-undergrad/3595
Document Type
Thesis