Abstract
This paper reports the improvements on the student service delivery of the University of the Philippines Los Baños - Office of Student Affairs 9UPLB OSA) from 2012-2017 through the use of information technology (IT). UPLB-OSA is the lead service institution for students that aims to provide globally competitive programs and services that empower students in meeting their psychosocial, emotional, financial, and academic needs. Since 201, OSA has been incorporating information and communication technology in the delivery of its services. These initiatives aim to address the challenges experienced by the office due to low resources, limited number of staff members, and increasing client population. The Office of Student Affairs Management (OSAM) System started as a system that automates the student organization recognition process. From there, the OSAM system grew to automate other OSA services. The systems developed by OSA significantly reduced the time it takes to serve the students by as much as 70%, saving thousands of man hours yearly. OSA develops its own systems and makes use of already available and low-cost equipment for its queuing system, application processing system, and QR code scanners, among others. Through OSA's Centralized Help Desk, students can send their inquiries by sending a text message, Facebook chat message , an email message, or a Twitter direct message or tweet. OSA designs its system to reduce paper usage as it strives to be a paperless office. As of 2016, OSA has already saved over 100,00 sheets of paper since 2012 representing an 80% reduction. All of these helped OSA efficiently serve more than 15,000 clients with the least possible cost. Through the use of information and communication technology and other innovative practices, OSA has streamlined various processes and shortened steps to its various services
Source or Periodical Title
U.P. Los Baños Journal
Page
1-18
Document Type
Article
Physical Description
tables
Language
English
Recommended Citation
Abriol-Santos, Juan Miguel Carlos V.; Abriol-Santos, Katrina Joy M.; Hagosojos, Charlotte H.; Miranda, Marcelina C.; and Cadiz, Nina M., "Application of information technology in facilitating the delivery of student services of the UPLB Office of Student Affairs" (2021). Journal Article. 3928.
https://www.ukdr.uplb.edu.ph/journal-articles/3928