Center for Small Entrepreneurs (CSE): a case study of a Non-Government Organization involved in microfinancing

Date

2002

Degree

Bachelor of Science in Agribusiness Management

College

College of Economics and Management (CEM)

Adviser/Committee Chair

Williams, Jimmy B.

Abstract

The study aimed to evaluate and examine the status, problems, and prospects of Center for Small Enterpreneurs (CSE) in Malate, Manila. Specially it aimed to present the current practices of the organization based on the four business functional areas (Service, Marketing, Personnel, and Finance), identify the internal and external factors affecting (CSEs) operations; identify and analyze organizational problems that threaten this organization; and recommend probable solutions to the identified peoblems. This study is a part of a group efforts of three researchers studying different Non-Government Organization(NGO) involved in microfinancing in several areas (Quezon City, Metro Manila, and Real Quezon) thus the methodologies used are comparable. This group study is an extension of the previous research in microfinancing. CSE is an NGO that offers microfinancing to micro, cottage, and small entrepreneurs in Metro Manila. It offers different programs that provide answers to the major needs of entrepreneurs. These programs are the Improve Your Business Training Program, Newsletter, Record Keeping and Record Preparation Service Package, and the Service Package, and the Supervised Credit Program, CSE generates the bulk of its revenue from grants. The identified problems were high turnover rate, the Center's inability to generate sufficient internal revenue due to low income from investments, low income from interest on loans, non-availment of some programs due to poor promotional strategies, and few new clients. Low income from interest on loans is caused by low availment of loans due to age limit; long time in processing of loan, and CSE was not strict in loan collections and recovering of collateral. The recommendations were to provide better benefit package and increase salaries to motivate employees to stay in the organization. CSE should generate sufficient internal revenue by increasing income from investments by investing excess funds to safe financial instruments like treasury bills, government bonds, and blue chips. The center should also increase income from interest on loans by eliminating age restriction in loan availment, speed up for loan process, and effectively collect loans and recover collateral from clients. CSE should intensively market their programs. It should use CSEs newsletter to provide social awareness to entrepreneurs as well as to promote CSEs programs so it can all be availed. CSE should increase market scope by including entrepreneurs in CALABARZON area as part of their target market. Though these, CSE could generate enough internal revenue to be financially self-sufficient.

Language

English

Location

UPLB Main Library Special Collections Section (USCS)

Call Number

LG 993 2002 M17 A73

Document Type

Thesis

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